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Partial reimbursement due to cancellations or booking variations will be received within 30 days upon confirmation of by Italy Travels to the client who has requested, in written form, the cancellation. Bank fees are issued to the client. Credit card payments will be refunded directly back to the client's credit card. If payment was sent by bank transfer, Italy Travels will provide refund through bank transfer. It will be client responsability to provide precise bank account details to Italy Travels, in written form. Bank fees (for Italian or foreign bank transfers) are issued to the client and will be taken from the reimbursement amount.

In all cases, cancellations must be requested in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request is received by Italy Travels in written form. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.

The cancellation policy varies depending on the type of the requested service.

In case of cancellation of tickets or tours, we kindly request contacting our offices by email: info@ticketsflorence.com.

Cancellation policy varies depending on the type of the requested service.

 MUSEUM AND EXHIBITION TICKETS

From the reservation date up to 72 hours prior to the day of the visit, cancellation policy is € 8.00 per ticket. From 72 hours preceding tour date and in case of no-show, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.

CANCELLATION POLICY FOR PRIVATE GUIDED TOURS

From reservation day up to 4 days before tour date, cancellation penalty is 30% of the total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
Cancellation policy will be applied proportionally to the number of cancelled tour participants.

CANCELLATION POLICY FOR GUIDED GROUP TOURS (regular tours)

From reservation day up to 9 days prior to tour date, cancellation penalty is 10% of total tour price.

If cancellation conveys between 8 to 4 days prior to tour date, cancellation penalty is 30% of total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.

Book online Uffizi Gallery Tickets and guided tours, reserve entrance to the Accademia Gallery in Florence and skip the line at the museums entrance. Book Uffizi Tours, save 20% with our Florence in a Day special package including the David Museum Tour and the Uffizi Gallery Tour.

BOOK YOUR TICKETS & TOURS NOW!

CUSTOMER CARE SERVICE

Call our staff for assistance, Monday-Friday, 10:00 am - 5:00 pm.
Tel. +39 055 2670402

Emergency numbers: 0039-0555321181- 0039-0555321180

Private guided tours:

Book your escorted tour with a
PRIVATE GUIDE, just for your own! This is an exclusive and personalized service for most demanding visitors. A taylor-made itinerary for an unforgettable experinece to discover Florence world famous art treasures.
> Book now

Vasari Corridor Tour

The Vasari Corridor in Florence is a must-see museum for those who want to have an extraordinary experience visiting Florence.
The Vasari Corridor is an hidden, indoor path built by Vasari in 1565 which connects Palazzo Vecchio with the Uffizi Palace and Palazzo Pitti. Visitors can have access to the Vasari Corridor booking a Vasari Corridor special guided tour as to enter the Vasari Corridor visitors must be accompanied by a licensed guide.

BOOK VASARI CORRIDOR TOUR!

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